FAQS

Shopping Basics
How to quickly find the products I want?
      You can use the search function on the page, or filter by product categories to locate the target items quickly.
Can I view the browsing history?
      The page will retain your recent browsing records, which is convenient for you to find products you have viewed before.
Order Processing
Will the order be confirmed manually?
      Orders submitted normally will be confirmed automatically. For special orders, we will follow up and verify with you if necessary.
Can I cancel the order after payment?
      You can apply for cancellation before the order is processed for shipment. We will handle it according to the actual order status.
Logistics & Service
Can I change the delivery method?
      We will arrange the appropriate delivery method according to the receiving region. We will try our best to refer to your needs if conditions allow.
What should I do if I have questions about after-sales progress?
      You can check the progress through the after-sales page, or contact the service team for the latest processing status.