RETURN POLICY
The core conclusion is straightforward: we support reasonable return and exchange applications for all conventional products, and always adhere to the principles of fairness and flexibility in handling after-sales issues. There is no rigid category restriction, and most daily shopping items can enjoy inclusive after-sales protection.
You can apply for a return as long as the product remains in resalable condition. It does not matter whether the reason is personal preference deviation such as inappropriate style or size, or objective problems such as product defects and missing accessories. We will not set unnecessary thresholds for reasonable demands.
After you submit a return request, we will review it as soon as reasonably possible. If the application meets the basic conditions, we will provide you with clear return operation instructions. You only need to send the item back according to the guidance, and keep the shipping voucher properly for the time being.
After we receive and verify the returned item, we will complete the follow-up processing in time. Refunds will be returned via your original payment method, and exchange services are subject to actual stock availability. We will try our best to synchronize the processing progress with you to avoid unnecessary waiting anxiety.
It should be supplemented that a small number of products with special attributes are not eligible for unconditional return. We will clearly mark the relevant restrictions on the product page, and will not impose unstated rules on users. If you have any questions about the rules, you can always contact us for confirmation.
We have been optimizing the after-sales process, trying to shorten the processing cycle on the premise of ensuring fairness, and striving to bring every user a worry-free shopping experience.
You can apply for a return as long as the product remains in resalable condition. It does not matter whether the reason is personal preference deviation such as inappropriate style or size, or objective problems such as product defects and missing accessories. We will not set unnecessary thresholds for reasonable demands.
After you submit a return request, we will review it as soon as reasonably possible. If the application meets the basic conditions, we will provide you with clear return operation instructions. You only need to send the item back according to the guidance, and keep the shipping voucher properly for the time being.
After we receive and verify the returned item, we will complete the follow-up processing in time. Refunds will be returned via your original payment method, and exchange services are subject to actual stock availability. We will try our best to synchronize the processing progress with you to avoid unnecessary waiting anxiety.
It should be supplemented that a small number of products with special attributes are not eligible for unconditional return. We will clearly mark the relevant restrictions on the product page, and will not impose unstated rules on users. If you have any questions about the rules, you can always contact us for confirmation.
We have been optimizing the after-sales process, trying to shorten the processing cycle on the premise of ensuring fairness, and striving to bring every user a worry-free shopping experience.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
We will refund as soon as we see normal logistics.